​
Messaging Overview

TalaTalk’s messaging system allows teachers to communicate directly with parents and students through and real-time messaging. Access messaging from: Messages Tab

​
Starting a New Conversation

1

Navigate to Messages

Tap the Messages tab in the bottom navigation
2

Start New Conversation

Tap the ”+” or “New Message” button
3

Select Recipient

Choose who to message:
  • Individual Parent
  • Select from classroom parent list
  • Choose from recent contacts
4

Compose Message

Write your message:
​
subject
string
Optional subject line for the message
​
message
string
required
Your message content
5

Send Message

Tap “Send” to deliver your messageRecipients will receive instant notifications.

​
Message Types and Features

​
Text Messages

  • Simple text communication
  • Emoji support and formatting
  • Character limit and typing indicators
  • Message status and read receipts
  • Timestamp and message history
  • Bold, italic, and underline text
  • Bullet points and numbered lists
  • Links and hypertext formatting
  • Code blocks and special formatting
  • Custom text styles and colors

​
Voice Messages

1

Start Voice Recording

Tap and hold the microphone icon to start recording
2

Record Message

Speak your message while holding the microphone button
3

Review Recording

Release the button to stop recording and review your message
4

Send or Cancel

Tap “Send” to deliver the voice message or “Cancel” to delete it

​
Managing Conversations

​
Conversation List

The Messages tab shows all your conversations:
  • Recent messages and conversations
  • Unread message indicators
  • Message preview and timestamps
  • Contact information and avatars
  • Conversation status and priority

​
Conversation Management

1

Open Conversation

Tap on a conversation to open the message thread
2

View Message History

Scroll through the conversation history to see all messages
3

Reply to Message

Tap “Reply” to respond to a specific message or start typing in the message box
4

Manage Conversation

Use conversation options:
  • Mark as read/unread
  • Archive conversation
  • Mute notifications
  • Delete conversation
  • Block or report user

​
Notification Settings

1

Access Settings

Go to Messages > Settings or Profile > Message Settings
2

Configure Notifications

Set up message notification preferences:
​
messageNotifications
boolean
Receive notifications for new messages
​
soundNotifications
boolean
Play sound for message notifications
​
vibrationNotifications
boolean
Vibrate for message notifications
​
quietHours
object
Set quiet hours for message notifications
3

Save Settings

Tap “Save” to apply your notification preferences

​
Message Preferences

  • Message text size and font
  • Conversation layout and appearance
  • Message timestamps and formatting
  • Read receipt preferences
  • Message preview settings
  • Set up automatic responses
  • Configure out-of-office messages
  • Set response templates
  • Manage auto-reply schedules
  • Customize response messages
  • Control message visibility
  • Set message retention periods
  • Configure message archiving
  • Manage message sharing permissions
  • Set up message encryption

​
Best Practices

  • Use clear and professional language
  • Be specific and actionable in messages
  • Respond to messages promptly (within 24 hours)
  • Maintain appropriate tone for different situations
  • Proofread messages before sending
  • Use descriptive subjects for important messages
  • Archive completed conversations regularly
  • Use templates for common messages
  • Keep important messages starred or bookmarked
  • Regularly clean up old conversations
  • Use appropriate file formats and sizes
  • Include descriptive file names
  • Compress large files before sharing
  • Ensure files are appropriate for sharing
  • Follow school policies for file sharing
  • Protect sensitive student information
  • Use appropriate language and content
  • Follow school communication policies
  • Maintain professional boundaries
  • Report inappropriate messages or behavior

​
Troubleshooting

Common Problems:
  • Messages not sending
  • Recipients not receiving messages
  • Delivery failures and errors
  • Network connectivity issues
Solutions:
  • Check internet connection
  • Verify recipient information
  • Try sending to different recipient
  • Restart the app
  • Contact support if issues persist
Common Problems:
  • Files not uploading
  • Large file upload failures
  • Unsupported file formats
  • File corruption issues
Solutions:
  • Check file size limits
  • Verify file format compatibility
  • Compress large files
  • Try uploading from different source
  • Use alternative file sharing methods
Common Problems:
  • Not receiving message notifications
  • Delayed or missing notifications
  • Notification settings not working
  • Sound or vibration issues
Solutions:
  • Check notification permissions
  • Verify notification settings
  • Restart device notifications
  • Update app to latest version
  • Check device notification settings

​
Quick Actions

New Message

Start a new conversation

Message Templates

Create and use message templates

Message Settings

Configure messaging preferences
⌘I